HELB issues notice to all students experiencing ’device change’ error on app
The Higher Education Loans Board (HELB) has assured students of swift assistance in resolving the "device change" error affecting its mobile application
The Higher Education Loans Board (HELB) has assured students of swift assistance in resolving the “device change” error affecting its mobile application.
According to the agency, the HELB app is displaying an error message that is preventing many users from accessing its services.
While attempting to use the application, users are receiving an error message stating “device changed,” indicating that the device has been changed even when it has not.
In a statement on X, HELB on Thursday urged students facing this challenge to contact them directly for assistance.
“If you’re encountering a “device changed” error on the HELB app, reach out to us in the DM, email us at contactcentre@helb.co.ke, or give us a call at 0711052000,” HELB stated.
The delay comes amid the delayed release of funds to students who reopened school at the start of the month. At the start of the month, University of Nairobi students issued an ultimatum for HELB to release the disbursements ahead of exams. Last week, the government released Kshh19 billion for basic education and Ksh15 billion in capitation funds.
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The disbursement of loans by HELB remains a persistent challenge for students, with delays disrupting academic plans year after year. While these funds are meant to ease tuition payments and support students’ daily expenses, their untimely release often leaves beneficiaries struggling to meet essential costs.
Students have long decried the unpredictability of the disbursement schedule, which is frequently attributed to budgetary constraints, increasing demand, and a sluggish loan repayment rate from past recipients. With the rising number of applicants, HELB has faced difficulties in keeping up with financial needs, stretching its resources thin.
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