KPLC announces shutdown of prepaid token system
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Kenya Power (KPLC) announces shutdown of prepaid token for a scheduled maintenance
Kenya Power (KPLC) announces shutdown of prepaid token for a scheduled maintenance.
Following the main vending system’s scheduled maintenance, consumers won’t be able to buy prepaid tokens, according to a statement from Kenya Power.
The scheduled maintenance will hinder customers from purchasing tokens via prepaid Paybill number or Airtel Money.
In a statement that was shared on its X, formerly Twitter account, on Saturday, September 9, Kenya Power noted that planned maintenance will kick off at 11:50 pm on Saturday night all through to Sunday, September 10th, 2023, at 5 am.
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“During this time, customers will not be able to purchase electricity tokens via prepaid pay bill number 888880 or Airtel Money.
“We apologise for any inconvenience this may cause to our customers,” Kenya Power assured.
With the pay bill option and Airtel money unavailable for over five hours, customers can still purchase tokens via other systems, including banks and Kenya Power token agents.
To purchase a prepaid token, customers can visit any of Kenya Power’s authorised agents or retailers, who have been given access the regulated system.
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