KPLC will no longer issue a breakdown of token charges as prices surge 10pc
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KPLC to conceal token charges and will no longer issue a detailed breakdown in a message as it has been the norm
KPLC to conceal token charges and will no longer issue a detailed breakdown in a message as it has been the norm.
Kenya Power has been issuing a detailed breakdown of pass-through costs when one purchases power through its prepaid system via a text message.
However, Kenyans will no longer be given a detailed breakdown of their token charges after Kenya Power stopped giving customers details of individual pass-through costs.
The SMS would show the amount of money spent by a customer, the units received, how much of the money would go towards actual energy bought, and other costs including value-added tax (VAT), fuel cost charge, and forex charge.
Other costs that were included in the breakdown included the rural electrification programme charge, Energy and Petroleum Regulatory Authority (Epra) charge, Water Resources Management Authority charge, and inflation adjustment charge.
Instead, KPLC will only show customers the amount spent, the units received token amount and the lump sum of all the pass-through costs under “other charges”.
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This comes at a time when Kenyans on social media have directed anger at Kenya power over high electricity prices, especially over the huge pass-through costs.
The company said that the change comes after a survey in which respondents said they wanted a less detailed breakdown of their power bills.
“The change has been effected after numerous engagements with the public including a recent survey where our customers said they wanted a briefer statement of their electricity bills,” said Kenya Power.
“Going forward we will no longer be including all the cost elements in the SMS. Customers can get additional details about their bills via *977#.”
Some customers have however read malice in the change and want the utility to go back to giving a detailed breakdown of the power bill cost elements.
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