SHA issues notice on widespread service interruption and downtime
Social Health Authority (SHA) has issued a notice to healthcare providers alerting them to a widespread outage affecting critical digital services.
The Social Health Authority (SHA) has issued a notice to healthcare providers alerting them to a widespread outage affecting critical digital services.
In a statement addressed to healthcare providers on Tuesday, November 18, SHA CEO Mercy Mwangangi confirmed the severity of the issue and apologized for the resulting disruption to medical services across the country.
“This is to formally notify you of a widespread service interruption and downtime affecting the Digital Health Agency’s services, which are critical to the Social Health Authority (SHA) operations.
“We have received notification from our service provider. Digital Health Agency indicating a major incident leading to significant system unavailability,” the notice read.
Mwangangi expressed regret for the inconvenience caused to healthcare teams and patients, and acknowledged the role digital systems play in health service delivery.
“We understand the critical nature of these services for your daily operations and patient care, and we sincerely apologize for the significant inconvenience and disruption this is causing,” the notice added.
SHA noted that technical teams are working round the clock to resolve the issue, in collaboration with the Digital Health Agency.
“Our technical teams, in close collaboration with the Digital Health Agency, are fully mobilized and working with the highest urgency to identify the root cause and restore full functionality as quickly as possible,” the statement concluded.
Reprieve to Ferdinand Waititu as court issues ruling on his release
Government announces training opportunities for 1,600 farmers in 32 counties (DETAILS)
How Ruto foiled plot against me after Gachagua interview; media personality Obinna
No personal or government data was lost during the cyberattack on websites – CS Kabogo
KMPDC warns hospitals against detaining bodies over unpaid medical bills
Notably, for the better part of Tuesday, Cloudflare which provides tools to help websites fight off cyberattacks and load content efficiently experienced a major global outage.
The downtime temporarily took down several high-profile services including X (formerly Twitter), ChatGPT, Spotify, Canva, and thousands of websites.
The outage resulted in users encountering widespread 500 internal server errors as many platforms became inaccessible.
The disruption was linked to a sudden spike in unusual traffic, which triggered failures in Cloudflare’s infrastructure.
Although the American company confirmed it was not a cyberattack, the exact cause of the traffic surge is still under investigation.
This comes a week after SHA warned members of the public against fraudsters impersonating its staff to defraud unsuspecting citizens.
In a statement on Friday, November 7, SHA CEO Mercy Mwangangi said the fraudsters claim to assist Kenyans with SHA registration or expedited services for a fee.
TSC addresses advertisement of 20,000 permanent and pensionable jobs
IEBC details how the 2027 general elections might get compromised
Kenyatta University Referral Hospital announces several job opportunities; How to apply
I was determined to join ODM after quitting UDA, but… Nelson Havi
Follow us
