Students facing system outage on the new university loan application portal
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System outages hit the new university funding loan application platform as students rush to secure loans and scholarships
System outages hit the new university funding loan application platform as students rush to secure loans and scholarships.
Since the new portal’s launch last week, Form Four graduates applying for State support through it are encountering technical difficulties as they rush to secure loans, bursaries, and scholarships.
With less than 30 days till the deadline, some of the 285,167 applicants who were enrolled in various TVET and university courses have been facing challenges in logging into the portal.
On August 3, the Higher Education Financing portal opened for undergraduate and TVET applications.
The portal requires a variety of documents, including the learner’s phone number, email address, national ID, acceptance letter, and birth certificate.
“The scholarship and loan portal is run by the Helb [Higher Education Loans Board]. However, they can visit the Huduma centres, any universities or TVET institutions as we have enabled all registrars to support,” said the Kenya Universities and Colleges Central Placement Service CEO Agnes Mercy Wahome.
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However, Helb CEO Charles Ringera said there was no problem with the portal since more than 2,000 applications have been received.
Under the new funding model, the applicants are categorised into four groups: vulnerable, extremely needy, needy and less needy.
The new formula that will see the vulnerable get more support will use parents’ background, gender, course type, marginalisation, disability as well as family size and composition to allocate the funds.
The government has promised the fully fund the vulnerable and extremely needy students who comprise 29 percent of those joining universities and TVETs.
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