The National Transport and Safety Authority (NTSA) has simplified the process of applying a duplicate logbook.
In a notice issued on Tuesday, February 13, the whole application process is done on eCitizen at a cost of Ksh2,550.
Section 6 (6) of the Traffic Act provides that where a registration certificate has been lost, destroyed or defaced or the particulars thereon have become illegible, the owner of the vehicle shall apply for a duplicate certificate.
According to NTSA, the requirements before applying for a duplicate logbook include a police abstract, sworn affidavit and a tape lift report.
Motorists then receive their duplicate logbooks within three working days.
NTSA simplified process of applying a duplicate logbook
– Log into the E-Citizen account
– Select the NTSA service portal (New)
-Select motor vehicle services and click on view
– Go to duplicate logbook, then click next
-Select reason for duplicate logbook
-Attach the required documents in ONE pdf format
-Select the logbook counter collection office
– Enter details of the authorized person to collect, then click search
– Scroll down and tick the declaration box then click preview
Submit to pay for a duplicate logbook and click complete.
In case of other inquiries, here is how to easily contact NTSA officials
For motor vehicle registration services, change of ownership/transfer status, number plate application status and vehicle update/migration, motorists can contact NTSA via; email@example.com.
For PSV and Driving Licence services, DL record update, PSV badge enquiries and PSV Sacco enquiries, the contact is firstname.lastname@example.org
Driving School Management can contact NTSA through: email@example.com
Official correspondence: Info@ntsa.go.ke
Contact Center: 0709932300