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NTSA lists steps to apply for a duplicate logbook and receive in 3 days

The National Transport and Safety Authority (NTSA) has simplified the process of applying a duplicate logbook.

In a notice issued on Tuesday, February 13, the whole application process is done on eCitizen at a cost of Ksh2,550.

Section 6 (6) of the Traffic Act provides that where a registration certificate has been lost, destroyed or defaced or the particulars thereon have become illegible, the owner of the vehicle shall apply for a duplicate certificate.

According to NTSA, the requirements before applying for a duplicate logbook include a police abstract, sworn affidavit and a tape lift report.

Motorists then receive their duplicate logbooks within three working days.

NTSA simplified process of applying a duplicate logbook

– Log into the E-Citizen account

– Select the NTSA service portal (New)

-Select motor vehicle services and click on view

– Go to duplicate logbook, then click next

-Select reason for duplicate logbook

-Attach the required documents in ONE pdf format

-Select the logbook counter collection office

– Enter details of the authorized person to collect, then click search

– Scroll down and tick the declaration box then click preview

Submit to pay for a duplicate logbook and click complete.

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In case of other inquiries, here is how to easily contact NTSA officials

For motor vehicle registration services, change of ownership/transfer status, number plate application status and vehicle update/migration, motorists can contact NTSA via; mvenquiries@ntsa.go.ke.

For PSV and Driving Licence services, DL record update, PSV badge enquiries and PSV Sacco enquiries, the contact is dlqueries@ntsa.go.ke

Driving School Management can contact NTSA through: dsmqueries@ntsa.go.ke 

Official correspondence: Info@ntsa.go.ke

Contact Center: 0709932300

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