May 23, 2024

Safaricom issues latest update on internet upgrade after undersea cable damage

2 min read
Safaricom issues latest update on internet upgrade after undersea cable damage

Safaricom has announced that it has resumed fully its network capacity after undersea cable cuts affected its services since last Sunday

Safaricom has announced that it has resumed fully its network capacity after undersea cable cuts affected its services since last Sunday.

In a statement on Thursday, May 16, Safaricom CEO Peter Ndegwa said that the resumption was achieved through acquiring additional capacity from other undersea cable providers. 

“We are happy to inform our customers and stakeholders that we have now resumed full network capacity and stability following last Sunday’s undersea cable cuts that affected some of our services.

“We sincerely thank our engineers for working round the clock to keep the country connected through optimization and quickly onboarding additional capacity from the undersea cables,” read part of the statement by Ndegwa.

The Safaricom CEO added that the telco will continue to monitor its network to ensure the stability of services even as it works closely with the impacted undersea cable suppliers for a faster resolution on the repair works.

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“We sincerely apologize to customers who may have experienced slower than expected speeds on our network during this period and thank them for being patient as we worked to get back to normal,” the Safaricom CEO added.

On Monday, May 13, the Communications Authority of Kenya (CA) announced that the internet speeds in Kenya will remain slow in the coming days.

CA Director General David Mugonyi acknowledged that the slow internet speeds were a result of a deep-sea fibre cut that occurred on the Mtunzini teleport station.

“We wish inform individual and corporate consumers that the recovery process has since commenced but Internet intermittency and slow speeds may remain in the coming few days before services are fully restored,” Mugonyi stated.

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