Internet provider Starlink begins suspending accounts after compliance deadline
Internet provider Starlink begins suspending accounts after compliance deadline
Satellite internet provider Starlink has begun suspending user accounts after a compliance deadline elapsed.
In an update on Thursday, April 30, a Starlink user indicated that the suspension affects users who failed to submit required verification details within the stipulated timeframe.
“As required by local authorities, your Starlink service for [account number] has been suspended until required information has been submitted and verified,” a notification to non-compliant users read.
The message instructed users on the steps needed to restore their services, noting the need to complete the verification process.
“If you have not done so, please submit your required information,” the notification added.
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This development comes months after Starlink issued a notice to its customers in Kenya warning that failure to complete a mandatory identity verification process could lead to service suspension.
In a communication sent to customers on Wednesday, February 18, the company explained that in-person verification at designated outlets is now compulsory for continued access to its services.
“As required by local authorities in Kenya, all Starlink customers must complete identity verification in person at an authorized retailer to continue receiving service,” the communication read.
Starlink also outlined the timeline within which subscribers must comply, cautioning that non-compliance could disrupt connectivity.
“Please complete this verification by April 30, 2026. If verification is not completed by this date, your service may be interrupted,” the communication added.
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