NTSA issues directive on how to apply the new number plates through eCitizen

The National Transport and Safety Authority (NTSA) issues an updated process for the application of new plates following the migration of services to eCitizen.

The National Transport and Safety Authority (NTSA) has outlined the steps for obtaining the next-generation plates through eCitizen, in accordance with President William Ruto’s mandate to transfer all government services online. 

The NTSA announced on Monday, January 22, that the application procedure has been streamlined into three easy stages.

“To improve service efficiency, the process involved in the application of reflective number plates has been reduced to 3 simple steps,” NTSA announced. 

“Motorcycle/motor vehicle owners will receive SMS notifications upon verification and approval of the applications,” the safety authority announced. 

According to NTSA motorists will be charged Ksh1,550 for a single plate and Ksh3,050 for a pair of reflective plates.

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How to apply for NTSA new number plates through eCitizen

Step 1

Log into the eCitizen account

Select the NTSA service portal which is a new tab in the section.

Select the motor vehicle and click on view.

Step 2

Click motor vehicle services then reflective plate

Select plate type and counter collection office

Attach the required documents in one PDF format

Step 3

Scroll down and tick the declaration box then click the preview

Submit to pay for reflective plate and click complete

Collection notification will then be sent via SMS

The new generation number plates were launched by former Interior Cabinet Secretary Fred Matiangi on August 30, 2022, in a move aimed at enhancing the safety of vehicles.

The new number plates have new security features such as unique typography, a specially-imprinted national flag, and a hologram of the Big Five animals.

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