Safaricom announces system update affecting purchase of KPLC tokens
Safaricom has announced that customers are currently unable to purchase Kenya Power (KPLC) electricity tokens due to a technical system issue.
Safaricom has announced that customers are currently unable to purchase Kenya Power (KPLC) electricity tokens due to a technical system issue.
In a brief statement issued on Sunday, December 7, the telecommunications company confirmed that the disruption had affected the KPLC paybill platform.
“We are experiencing a technical issue with KPLC paybill service. However, we are working towards resolving the issue as soon as possible,” the company said.
This comes days after the Kenya Revenue Authority (KRA) notified taxpayers of a planned maintenance activity that will temporarily disrupt access to the iTax system.
In a notice released on Friday, December 5, the tax agency informed all stakeholders that there will be a scheduled maintenance of iTax lasting four hours over the weekend.
According to the notice, maintenance is scheduled to begin on Friday, December 5, 2025, at 8:00 PM and will conclude on Saturday, December 6, 2025, at 12:00 AM.
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During this four-hour window, the iTax system will be unavailable to all users, meaning taxpayers will not be able to access the platform for any transactions or services.
KRA expressed regret for any inconvenience the scheduled maintenance may cause to taxpayers and other stakeholders who rely on the platform for tax compliance and related services.
“Any inconvenience caused is highly regretted,” the notice stated.
Elsewhere, Kenya Power announced that all applications for new power connections must now be submitted exclusively through its online platform.
In a statement on Tuesday, December 2, the company explained that the transition is meant to modernise customer services and accelerate processing times.
“Individuals and businesses seeking new electricity connections from Kenya Power will now be required to submit their applications exclusively through the Company’s website using the link https://selfservice.kplc.co.ke/public/ that is accessible using computers and mobile phone devices.
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