Kenya Power responds after token prepaid system goes down
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Customers unable to buy electricity tokens as Kenya Power prepaid system goes down
Customers unable to buy electricity tokens as Kenya Power prepaid system goes down.
Kenya Power says that there is a problem with the prepayment system that is causing delays in the token generation process for electricity.
Through a notice released at 8 a.m., KPLC acknowledged that the prepaid system was down and said they were working to restore it “within the shortest time possible.”
“We are experiencing a glitch in the prepaid system, which is affecting the generation of electricity tokens. We are working to restore normalcy within the shortest time possible,” the notice read.
“We apologise for the inconvenience caused,” Kenya Power stated.
Kenya Power, however, did not disclose the hitch the system was experiencing nor when the tokens will be ready for purchase.
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A section of Kenyans had been experiencing technical issues when buying tokens in the past few hours.
“Transaction failed, the organisation’s system receiving the payment experienced some technical challenges,” one customer shared the message received when attempting to purchase tokens via mobile money.
Some also accused Kenya Power of failing to address the issue when the consumers first raised it.
Kenyans urged the power company to automate its services to avoid such inconveniences in the future.
To purchase tokens, consumers use pay bill numbers 888880 for prepaid and 888888 for postpaid. Those buying via the bank use the USSD code *977#.
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