Safaricom issues statement over internet outage in Kenya
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Safaricom PLC acknowledges reports of slow internet speed reported on the better part of Sunday, May 12 following an outage in Kenya
Safaricom PLC acknowledges reports of slow internet speed reported on the better part of Sunday, May 12 following an outage in Kenya.
In a statement on Sunday evening, the giant telco stated that they had experienced an outage on one of the undersea cables that deliver internet traffic in and out of the country.
The company, however, maintained that their teams were working on restoring a stable internet connection.
“We have experienced an outage on one of the undersea cables that deliver internet traffic in and out of the country.
“We have since activated redundancy measures to minimize service interruption and keep you connected as we await the full restoration of the cable. You may, however, experience reduced internet speeds,” read the statement.
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Internet users on Sunday took to social media to complain about unusually slow internet speeds.
Meanwhile, Airtel also acknowledged slow internet speeds which it attributed to an undersea cable cut.
The telco maintained that it had taken the necessary steps to ensure the issues was resolved.
“There has been an undersea cable cut which has impacted the internet connectivity countrywide. You may experience intermittent connectivity or reduced speeds as we wait full restoration,” read part of the statement.
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