Tourism and Wildlife CS Alfred Mutua calls out customs officials for harassing tourists at the country’s entry points.
According to CS Alfred Mutua, customs officers at Kenya’s entry points have contributed to the dwindling fortunes in the tourism sector.
If the people in charge of tourists did not adopt friendly approaches, the CS claimed, the local tourism industry—one of the main drivers of the economy—would collapse.
He emphasized that the officials had damaged the sector country’s reputation.
Mutua noted that Kenya had significantly dropped among the world’s best tourist destinations owing to such poor work ethics.
“When our tourists come and they have carried two cameras and shoes, and they want to do some shopping, they are asked to open their luggage to look at the kind of contents. They hold their inner wears we harass our visitors when they come to this country at the airport, then we wonder why they don’t come back,” said Mutua.
Mutua further observed that the tourists were opting for other destinations outside of Kenya due to the quality services they get there.
“You go to Rwanda they don’t harass you; same with South Africa, Dubai, etc. Do these countries not collect taxes? Why are we harassing our visitors here? Our woman is paraded with her innerwear by the KRA officials, they will never come back to Kenya,” he added.