Safaricom explains why Lipa na M-Pesa is missing on some SIM Toolkits
Safaricom has responded to concerns from users who noticed that the Lipa na M-Pesa option is missing from the SIM Toolkit menu
Safaricom has responded to concerns from users who noticed that the Lipa na M-Pesa option is missing from the SIM Toolkit menu on some mobile lines.
The issue was raised by a customer who sought clarification from the company over the missing feature, commonly used for making business payments.
“Why has Safaricom Care disabled Lipa Na M-Pesa from the SIM Toolkit on some lines?” the user asked.
In response, Safaricom explained that the service itself had not been removed, but rather the issue was linked to older SIM cards that lack the required capacity to support the feature.
“The service has not been disabled. You might be using an older version of a simcard that needs to be replaced since it has no capacity for the lipa na M-PESA menu. Apologies for the inconvenience,” the company responded.
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This comes weeks after Safaricom responded to customer concerns after users reported encountering an error while attempting to pay for their 5G Home subscriptions through the USSD payment option.
In an update on Monday, April 27, the company said the issue affected payments made via *400# under the ‘Pay for Other’ option.
In a clarification issued to guide customers, Safaricom explained that the problem stems from how users input their account numbers during the payment process.
“When paying for your 5G for Home subscription via *400#>Pay for Other and you get this error, don’t tense.
“This error comes about when entering the account number. You should enter it as 712345678 omitting the 0,” the company explained.
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